Surveys Application

App Benefits

  • Cloud based Survey application.
  • Runs on IOS, Android (smart phones and Tablets)
  • Secured access to company data.
  • Execute Survey of employees, customers, Products, Brands, Service equipments etc.
  • Create complex Surveys with rules.
  • Assign Surveys to registered Surveyors./li>
  • Track progress of Surveys.
  • Track progress of Surveys.
  • Conduct Surveys offline, anywhere, everywhere.

App Features

General Features
  • Survey anything, anywhere from the mobile device in your hand.
  • Works seamlessly in online and offline mode.
  • Design rule based complex surveys with flexible forms.
  • Full support for digital responses to Survey questions.
  • Automated Survey scoring.
  • Flexible analysis of Response trends on the go
  • Survey Data securely stored in the cloud and in your device.
  • Company admin has a customized admin panel to set controls, and authorizations.
  • Download Survey information to your phone / mobile device.
Common Functionalities
User Registration
  • Company admin can register surveyors for the company.
Maintain Profile Info
  • Update Profile Info
  • Share specific profile info with specific groups of employees.
Survey Creation
  • Create surveys using 'Create Survey" tool from the admin panel.
  • Restrict access to view / modify or create new Surveys.
  • Surveys organized into sections, each section can have any number of questions.
  • Supports full integration to digital responses.
  • Supports signature.
  • Survey responses can be linked to corporate accounts, contacts, employees, equipments, products, brands etc.
Survey Targets / Responder list
  • Create and upload list of responders with relevant details of the responders.
  • Assign Survey target lists to Surveys
Survey NOW
  • Assign Surveys to Surveyors.
  • Conduct Surveys using your mobile device.
  • Ability to view surveys in a simplified manner.
  • Ability to capture response in the form of radio button selection, checkboxes, text input in text boxes, Slider ratings, Date selection using date pickers, Digital responses in terms of pictures, Voice response, Video response etc.
  • View the overall status of a Survey.
  • Track responses to a Survey which are incomplete or pending.
  • Conduct random survey and register Respondents.
Admin Panel
  • Register Surveyors using Company specific admin panel.
  • Maintain Target list / Responder list for Surveys.
  • Utilize an easy to use upload tool to upload target list of responders for surveys.
  • Extensive Survey analytics to analyze progress of surveys, response trends, Survey scores etc.

Who will use

  • 1Professionals working in any organization where facilities are shared and need to be reserved.
  • 2This app can be used for any kind of facilities like Conference rooms, gymnasium equipments, swimming lanes in a swimming pool, tables in a corporate cafeteria, Teleconference lines, and corporate vehicles.
  • 3This app can be used by resource planners to reserve resources for projects and assignments.

Screen Shots

Surveys overview

What You're Getting

  • Free Feature Updates New features adds to the app come free to you. No headaches, no development to do.
  • Free Technical Support Peace of mind ! No technical issues to resolve !
  • Flexible Subscription Options You can subscribe monthly, for 1 year or for 2 year with option to renew. Lock your price for longer duration and save big!
  • Secured App Running on Google Cloud Platform Your data is secured in Google cloud platform. 100% data is encrypted. Data is transmitted using https protocol. No data is stored in the device.
  • Global Admin - Manage users Manage your enterprise users, subscriptions for all apps in the Enterprise Mobile App Room using our Global Admin panel. Manage your users on the go with our complimentary Admin mobile app.
  • App Admin - to Configure AppConfigure apps to your business needs using our app admin panel.

FAQ

How do I get access to the new mobile App?

You can get access to the new mobile app from the NCRTS website and from different Mobile Application stores like App Store, Google Play etc.

Why is NCRTS offering this mobile App?

NCR Technosolutions (NCRTS) believes that every organization conducts various kinds of survey formally or informally. Organizations conduct survey of Consumers, Products, Customers, employees, survey of equipments and assets. Conducting surveys using a mobile application and capturing responses at the point of origin enables organizations to respond to survey responses and trends in a very timely manner. This application can be used to conduct survey of pre determined respondents and also survey of random respondents.

Who will use this app?

Professionals working in any organization who work in groups or teams. Typically Corporate users like Information Technology professionals, Sales personnel, Service Technicians, Consultants, Retail workers, Executives or workers in plant / warehouses / factories, Students in high schools, colleges or professional Surveyors.

Which devices and OS does the app work on?

It will work on any IOS and Android devices both in mobile phone and Tablet form factor. The app is designed for IOS 5.0 and higher and Android 4.0 and higher. It will work well on IPhone 4, IPhone 4S, IPhone 5 and above. It will work in IPad Mini, IPad 2 + and also in IPad 3 with Retina display. In android devices it will work on devices with sizes ranging from 3.5" to 11".

What are the benefits of this Mobile App?

Following are the benefits of this App, a. Cloud based mobile application for conducting random and planned surveys. b. Survey employees, customers, consumers, equipments, assets, channel partners etc in one single survey applications. c. Capture survey responses in traditional question / answer as well as digital media responses (pictures, voice response, video response, Location coordinates etc). d. Conduct Surveys from anywhere, anytime, in online or offline mode. e. Single mobile surveyor can conduct multiple surveys. f. Runs on IOS & Android, devices (both Tablets & Phones). g. Easy to use, intuitive application. h. Secured access to company data. i. Robust and feature rich admin panel for creating Survey's, assigning surveys to surveyors etc.

What are the features of this Mobile App?

Following are the features of this mobile App, a. Survey anything, anywhere from the mobile device in your hand. b. Works seamlessly in online and offline mode. c. Full support for digital responses to Survey questions. d. Automated Survey scoring. e. Flexible analysis of Response trends on the go. f. Survey Data securely stored in the cloud and in your device. g. Company admin has a customized admin panel to set controls, and authorizations. h. Download Survey information to your phone / mobile device. i. View Survey Responses j. Track completeness of Survey responses. k. Easily list pending survey responders.

Where is the corporate employee data stored?

The corporate employee data are stored securely in cloud database. You can deploy the app in your own private cloud or within your company firewalls. The app doesn't store any data in the mobile device.

Is there any restriction with the email id or passwords that can be used for logging in to the app?

To provide increased security and prevent unauthorized access, the corporate administrator from your organization can define the restrictions on the email ids and the passwords which can be used. Your administrator can restrict login with only the corporate email id and can also put certain restrictions on the minimum no of characters the password have to be, what special characters the password needs to contain etc.

Can I use this application from any device of my choice?

To provide increased security and prevent unauthorized access, your corporate administrator can control whether the app can be accessed from any device or only from registered devices. If the app is restricted to be used from only registered devices then the administrator can control up to how many maximum devices can be registered for each registered user.

Can I login from multiple devices at the same time?

To provide increased security and prevent unauthorized access, you will be automatically logged out from the device where in you had logged in earlier. This will notify the user if someone unauthorized is attempting to use the app from any other device.

Where can I download the new App?

You can download the new mobile app from the NCRTS website and from different Mobile Application stores like App Store, Google Play etc.

How much does it cost to purchase the new App?

You can buy this application invidually or as part of the NCRTS Enterprise app suite. Pricing depends on the no of users, the length of the subscription and if the app is purchased in isolation or as part of our app suite. Please contact our sales team at + 1 609 945 9281 to know more or email mobileapps@ncrtechnosolutions.com

How can I report an issue with the app?

We have 24 X7 customer service. You can also register an Issue with our website. We also have a Chat support and email support.

How can I login in to the Survey Application?

Provide your USER ID and password to login to the application; you can keep your User details by clicking on the "Remember me" box.

How to login in case you have misplaced the User ID/Password?

In situations where the User ID and the Password has been misplaced, click on Forgot Password and insert the Official Email-ID / Corporate Email ID. The Password will be mailed to you within 30 minutes. P.S. The User-ID is same as your Corporate/Official mail ID unless provided by your Company Administrator.

How to Log out of the Application?

In Leave Request Dashboard, click on Top right Settings Icon and select Logout to leave the application.

How to retain UserID Password for login?

Click on the Remember Me button after inserting UserID Password and Login to the application. P.S. The user need to Login to the application at least once to use this feature.

How should I navigate from the home screen?

From the Application Dashboard, click on any window you wish to visit. For visiting and conducting the Survey click on "Survey Now", for Viewing the Survey Responses click on 'Survey Responses' and for viewing survey status click on 'View Survey Status'. At any point in the application if the user wish to go back to previous window, click on the Back button.

Which surveys will be listed is the Survey list screen?

The Survey's to which the user is assigned as a surveyor, and which are active will be listed in the survey list screen.

Can I create new Survey's from the application?

A new Survey can be created by the company administrator from the Survey app admin panel. New Survey's cannot be created from the mobile application. Survey app admin panel can however be accessed by the administrator using a the browser in the mobile device.

How to Start a Survey and Enter Survey Question Responses?

From the Application Dashboard, select Survey Now, search for the required survey and click on the Pending/Incomplete button with respect to the particular Survey. In the Responder Pending window, search for the appropriate responder and click on 'Survey Now', you would be taken to the Surveyor View window, click on 'Survey Now' to conduct the Survey. Now visit each question from each section starting from section 1 and either answer the question or press Skip to move on to the next question. P.S. Survey question responses depend on the question type and needs to be completed so that the next question can be loaded. For any question for which there is no response, click on Skip.

What kind of responses does the application support?

The application supports 18 different type of responses including pictures, voice response, video response.

What is a Pending Survey, and how to conduct Surveys that are pending?

A survey which is allotted for the first time, and needs to be initiated. For conducting a Pending Survey, follow the steps: Application Dashboard -> Click on Survey Now -> Search for Survey -> Click on Pending -> Click on Survey Now -> Click on Survey Now again. Application Dashboard -> Click on Survey Now -> Search For Survey -> Click on Pending -> Click on Responder Details -> Click on Survey Now -> Click on Survey Now again.

What is an Incomplete Survey, and how to conduct surveys that are incomplete?

A survey which have been accessed by the user of the application but have not been completed by the respondent can be accessed again and completed. For Conducting a Incomplete Survey, follow the steps: Application Dashboard -> Click on Survey Now -> Search For Survey -> Click on Incomplete -> Click on Survey Now -> Click on Survey Now again. Application Dashboard -> Click on Survey Now -> Search For Survey -> Click on Incomplete -> Click on Responder Details -> Click on Survey Now -> Click on Survey Now again.

How to search for a Particular Survey?

From the Application Dashboard click on Survey Now and on the top Search bar and type the name of the Survey which you wish to search for.

How to filter the list of Survey with respect to Survey Category?

From the Application Dashboard, Click on the desired window you wish to work with. Click on 'Survey Category' and consequently click on the required Category for which you wish to filter.

How to filter the list of Survey with respect to Survey Type?

From the Application Dashboard, Click on the desired window you wish to work with. Click on 'Survey Type' and consequently click on the required Category for which you wish to filter.

How to filter the list of Survey with respect to Survey Status?

From the Application Dashboard, Click on the desired window you wish to work with. Click on 'Survey Status' and consequently click on the required Category for which you wish to filter. P.S. Two categories of Survey Status are available.

How to view the In Process Surveys?

Login to the application and click on View Survey Status. In the View Survey Status window click on 'Status' bar and you will be asked to select the specific status you wish to filter the results for. In this case select 'In Process'.

How to view a Survey?

From the Application Dashboard, select Survey Now. In the "Survey Now" window, search for the required survey and click on the 'View Survey' for that particular survey. In the following window you would be provided with the Survey overview, which contains details about the number of Questions, Estimated Time, No of Sections and all the Sections of that Survey will be displayed. Now select whichever section for which you wish to view the survey, and you will be taken to the Survey Question List.

How to view the Responder detail of a Pending Survey?

From the Application Dashboard, select Survey now. In the "Survey Now" window, search for the Survey for which you wish to view the Responder list. Click on the Pending button of the respective survey. In the Responder Pending window, a list of Pending Responder will be displayed, click on the Responder Details to generate the whole details of the Responder.

How to view the Responder detail of an Incomplete Survey?

From the Application Dashboard, select Survey now. In the "Survey Now" window, search for the Survey for which you wish to view the Responder list. Click on the incomplete button of the respective survey. In the Responder Pending window, a list of Pending Responder will be displayed, click on the Responder Details to generate the whole details of the Responder.

How to view the Survey Responses?

From the Application Dashboard, click on Survey Response and you will be taken to Survey Response window. Search for the Survey for which you wish to view the response, and click on the Completed button for that survey. In the next window, search for the responder for whom you wish to view the responses and click on View Survey Results button. In the Survey result window, click on the respective Section of Survey to get the details of the responses.

How to view the Responder List of a Pending Survey?

From the Application Dashboard, select Survey now. In the "Survey Now" window, search for the Survey for which you wish to view the Responder list. Click on the Pending button of the respective survey. In the Responder Pending window, a list of Pending Responder will be displayed.

How to view the Responder List of an Incomplete Survey?

From the Application Dashboard, select Survey now. In "Survey Now" window, search for the Survey for which you wish to view the Responder list. Click on the incomplete button of the respective survey. In the Responder Pending window, a list of Pending Responder will be displayed.

How to view status of the Surveys conducted?

From the Application Dashboard click on 'View Survey Status', and search for the required Survey. A list of Surveys with the searched name will be provided with all the details pertaining to the number of responder in each.

How to download Surveys to the Device?

From the Application Dashboard, click on "Survey now" and you would be shown a list of all pending and incomplete surveys, now click on Download to Device.

What is Downloading to Device?

Download to Device is the functionality in which the open Surveys which are yet to be taken will be downloaded locally into the mobile device, so that the user can access the Surveys even while working Offline.

How to find out the status of a Survey?

From the Application Dashboard click on 'View Survey Status' , in the View Survey Status window search for the required Survey. For each Survey in the list there is number of Responder mentioned in the bracket beside the survey status. E.g. In the list there is (6) mentioned beside incomplete status of a Survey, it states 6 Responders have not completed the Survey.

Back to Top